Return Policy

Return Policy

We want you to absolutely love your pieces from Aurea Lux Collective. If something isn’t quite right, our return process is simple and elegant—just like you.

Return Eligibility

  • Timeframe: Returns must be initiated and dropped off within 20 days of the ship date to be eligible for store credit.
  • Returns are not accepted after 30 days from the ship date.
  • Items must be unworn, unwashed, and undamaged with original tags attached.
  • Shoes must be returned in the original box and free of visible wear.
  • Items marked FINAL SALE are not eligible for return or exchange.

Not Eligible for Return

  • Earrings, hats, headbands, tights, and pillowcases
  • Items purchased on sale or labeled FINAL SALE
  • Items with visible wear: makeup, deodorant, pet hair, odors, or damage
  • Items returned without tags or after the return window

Note: Ineligible returns will be automatically donated and are not refundable.

How to Start a Return

  1. Email us at shop@aurealuxcollective.com or call/text (972) 584-7127. If we miss your call, please leave your name and order number in a voicemail.
  2. Once approved, we’ll email you a prepaid return label with instructions.
  3. Carefully pack your item(s), ensure tags are attached, and affix the return label.
  4. Drop off the package or schedule a carrier pickup.

Important: All returns must be approved through our portal. Unauthorized returns will not be processed and will be donated.

Return Shipping Fee

A flat $10.00 shipping fee will be deducted from your store credit. If you are returning more than 9 items, additional handling fees may apply.

Damaged or Incorrect Items

If you receive an incorrect or damaged item, please email us at shop@aurealuxcollective.com within 48 hours of receiving your order. Include your order number and a clear photo of the item.

Modified Return Policy

If you return more than $2,000 in merchandise within a 12-month period, you may be placed on a modified return policy. We will notify you if this applies.

Color & Fit Variations

We strive to display items as accurately as possible, but slight differences in color, print placement, or pattern may occur and are not considered defects.

Need Assistance?

We’re always happy to help. Contact us at shop@aurealuxcollective.com for any questions or concerns.