Returns Guide

Return Policy 

All returns must be started and dropped off within 20 days of the ship date to receive a STORE CREDIT. Items are not eligible for return after the 30th day. 

ALL RETURNS must be initiated through Aurea Lux to be eligible for a refund in the form of a store credit. If a return is received by us and not submitted through the online portal, it will be automatically marked as ineligible and donated. 

Items that qualify for a return are any item that is unworn, unwashed, undamaged, unused and with original tags attached and not marked FINAL SALE.

Shoes may be returned but must be in the original box. *Shoes must be free of any wear. 

If items are returned appearing worn, with makeup, deodorant or animal hair on them, cigarette smoke or fragrances, damaged, tags not attached, or beyond 30 days from the order date, or are Final Sale, they will not be accepted and will be donated.

We will not make exceptions to our policy. 

Return shipping is non-refundable, unless there was a mistake on our part. The cost of return shipping is $10.00 unless you are returning more than 9 items, the $10.00 will be deducted from your refund.

All returns MUST be processed through Aurea Lux. 

If your item is damaged, email us at aurealuxcollective.com within 48 hours of receiving your order. 

All earrings, hats, headbands, tights and pillowcases are FINAL SALE. Anything purchased on sale is FINAL SALE and is not eligible for return or exchange. If we receive a FINAL SALE return it will be donated.

MODIFIED POLICY

If you return more than $2000 in a 12 month period you may be subject to a modified return policy. We will contact you if you are subject to the modified policy. 

Please email us at Shop@aurealuxcollective.comwith any questions.**We do our very best to display accurate colors, measurements, and patterns. Items with slight variances will not be considered defective, as each item may be a bit unique in pattern placement or colors.**